Check these articles for the detailed steps:Ĭonvert a QuickBooks for Mac file to QuickBooks for Windows
You may install and use our trial version. Then, from there, convert the data to QuickBooks Online. This way, you'll get updates via email once the fix is available.Īlso, here is the suggested workaround so you'll be able to convert the data. If you have a Windows desktop, convert your company file to QuickBooks Desktop for Windows. To make sure you'll get added to the list of affected users, I recommend contacting our Support Team. Rest assured, our product engineers are actively working to get you back up and running. We have an ongoing investigation about the conversion process. Let me share additional details and help you with exporting data, uzzil. It seems that this is a common problem with other users. You'll need to create a new online company in which to import your file.' Is there a way to avoid creating a new account? Please don't suggest the troubleshooting guide that I have been through myself and with the specialist. The error message now reads 'Unfortunately, we can't move data into the selected company because already processed a direct deposit, or paid or filed taxes electronically for this company. I tried to transfer the file (QB Desktop 2020 to QB Online) after all these conversations with support. After about a total of 6 hours, the problem hasn't been solved. I explained that it would not be possible to create a new account since we already have an account with our company name not to mention that we would also have to change our QB online payroll, as well. The would involve using a new email and username.
After speaking to five different support personnel, I was told to create a new account. The specialist said for some reason there were transactions in the online account. The specialist suggested that we just cancel our online account and create another one. The specialist noticed there were a few transaction already on the online account (I have no idea how the transferred since the transfer never completed from the desktop). Two days later I received a call from the specialist who was having trouble transferring the company file to the online program. The specialist assured us that the tech support would be able to export the company file to the QB online account. A specialist suggested that I upload our QB desktop company file to their server. When exporting the QB desktop company file to QB online, I kept on getting an error message to contact support.
Now it was time to transfer our company file from the desktop to the online program. I contact the product specialist who walked us through the QB online activation.
We've had QB desktop Mac for several years and decided to switch to the online version.